Billing Assistance

You may be eligible for payment assistance. Here’s how to find out if you’re eligible.

CoastConnect subscribers could be eligible for payment assistance through a federal program, Lifeline. Another federal program, the Affordable Connectivity Program (ACP), is set to end in June of 2024. Applications are no longer available. Please read this statement about ACP.

Affordable Connectivity Program (ACP)

Please read this important notice regarding the end of the Affordable Connectivity Program.

ACP Registration

Lifeline

CoastConnect subscribers could receive a monthly credit of up to $9.25 through Lifeline. To receive this benefit, follow these steps:

1 Apply at nationalverifier.servicenowservices.com/lifeline. (After completing your application return to this page and check this box)

2 Check the appropriate box then fill out this form:

Existing or New Customer(Required)

Existing CoastConnect subscriber

Not yet receiving service from CoastConnect, but plan to sign up

Before you fill out this form, make sure you have your Lifeline Application ID handy. You must complete the fields in the form exactly as you did for the Lifeline application.

3 Fill out your information below.

Name(Required)

First Middle Last Suffix

Lifeline Application ID(Required)

Date of Birth(Required)

Last 4 Digits of your Social Security Number(Required)

Name of Child/Dependent Receiving the Benefit:

First Last

Mailing Address(Required)

Street Address Address Line 2 City State ZIP Code

Service Type(Required)

Phone(Required)

Email(Required)

This signed Lifeline Enrollment Form ("Enrollment Form") is required to enroll you in CoastConnect's Lifeline program. The National Verifier, not CoastConnect, determines your eligibility to receive Lifeline. Only persons who have been determined to be eligible by the National Verifier should complete this Enrollment Form: If you have not qualified for Lifeline through the National Verifier, please visit https://nationalverifier.service-now.com/lifeline to apply or complete and submit your paper application. The information you enter on this Enrollment Form must be the same as what you provided to the National Verifier.

Lifeline is a government assistance program to reduce your phone and/or broadband internet bill, from service with any participating service provider of your choosing. You cannot transfer your service benefit to someone else and only eligible consumers may enroll in the program. The program is limited to one discount per household, which is defined as any individual or group of individuals who live together at the same address and share income and expenses.

If I qualify for another government assistance program (such as the Affordable Connectivity Program), I understand that I may choose to participate in both programs with CoastConnect, although I am not required to do so.

CoastConnect's general and Lifeline Terms and Conditions of service apply to existing or newly activated service (A copy may be obtained by visiting www.CoastConnect.com). CoastConnect offers Lifeline services only in areas where it has been designated as an Eligible Telecommunications carrier.

If you have any questions, disputes, concerns, or complaints regarding CoastConnect's Lifeline program, please contact us at 877.969.3884 or at [email protected].

Lifeline is a service offered as part of a government assistance program and is available only to eligible consumers that qualify through their participation in other government programs or through income. It is a non-transferable service and limited to one benefit per household. Visit www.coastconnect.com for details. CoastConnect is a subsidiary of Coast Electric Power Association.

After you click submit, you will be redirected to CoastConnect sign up page, where you can select which of our lightning-fast speeds you need.

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Billing Assistance

You may be eligible for payment assistance. Here’s how to find out if you’re eligible.

Affordable Connectivity Program (ACP)

ACP Registration

Lifeline

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