Billing Assistance

On January 11, 2024, the Federal Communications Commission (FCC) announced the wind-down of the Affordable Connectivity Program (ACP), which provides eligible subscribers with a benefit of up to $30 per month. According to the FCC, ACP funds are now nearly depleted. Without additional funding from Congress, current ACP funding is projected to run out this spring.

The current forecast projects that there are sufficient funds to pay all claims in full through the April 2024 service month. However, this date may change, based on changes in ACP enrollment trends or any additional funding if provided by Congress.

If ACP is not funded and the program ends, then former ACP-enrolled subscribers may be charged the full cost of their service plan. Subscribers will have the option to switch service plans. If the ACP ends, you will be subject to CoastConnect’s non-ACP discounted rates, terms, and conditions. We will provide you with additional information on your post-ACP choices, terms and conditions in the coming weeks if ACP remains unfunded.
If you disagree with the federal government’s failure to continue ACP funding, we encourage you to contact your congressional representatives and let them know how you feel. Representative Mike Ezell: (Link: https://ezell.house.gov/contact/) Senator Cindy Hyde-Smith: (Link: https://www.hydesmith.senate.gov/contact-senator)Senator Roger Wicker: (https://www.wicker.senate.gov/contact)

If you reach out to Senator Hyde-Smith, Senator Wicker or Representative Ezell, here are a few points you can share: Since launching in December 2021, nearly 23million households across the country have benefited from ACP. More than 1,000CoastConnect subscribers use the ACP benefit to help pay their monthly bills. Discontinuing ACP will have a negative financial impact for me and my family.Discontinuing ACP will have a negative financial impact on CoastConnect, my internet service provider. High-speed internet access is necessary for working from home, studying online and for telemedicine visits. Refusing to fund ACP means I may not be able to use high-speed internet service to work, study or connect because of my financial status.

Please add any additional information that would help our elected officials understand how refusing to fund ACP will negatively affect your life.

We will continue to communicate regularly with you in the coming weeks, as we wait to see whether additional ACP funding materializes or whether FCC continues to wind down ACP.  In the meantime, if you have any questions, please contact the ACP Support Center at 877-384-2575.