As your broadband service provider, we strive to equip you with resources that ensure you are experiencing CoastConnect at its full potential. These reference guides and video tutorials are informational resources designed to help you navigate through CoastConnect’s services. If there is any information that you would like to see included, please contact CoastConnect Customer Service at 877.969.3884 or

We appreciate your business and the opportunity to serve you!

Fiber is Worth the Wait

Our crews are working seven days a week to build a fiber system using world-class technology that will open a world of possibilities for you. Building a fiber network is a complex process that involves numerous contractors and a mix of overhead and underground construction. The time it takes is dependent on a number of variables including circuit length, terrain, location, weather and more.

Whether you are using service for work, school, telemedicine, connecting with loved ones, binge watching or gaming, you will be blown away by our speeds and reliable service.

But, the waiting is tough. We often get questions about how long our process takes. The graphic above and the brief video below explain the construction process and give you a better idea of when to expect a call about installation in your home.

If you have any questions, please contact us at 877-969-3884 or email Thanks for being patient. We can’t wait to connect you soon!

How We Bring Fiber to You

Reference Guides

Instructional Videos

How To Set Up Your System

How To Set Up Alexa

Change Your Network Name & Password

Setting Up Basic Parental Controls

The Settings Menu In The App

Set Up Enhanced Parental Control Profiles

Enable & Disable Applications Using The App


How To Set Up Your Mesh - Wired

Setting Up Your Wifi & App

How To Set Up Your Mesh GigaSpire

Setting Up A Guest Network

Connected Devices In Your Network

Set Screen Limits With Parental Controls

How To Set Up Your Mesh

An Introduction To The App Dashboard

View Network Usage With The App

Performing A Bandwidth Test Using The App

View Usage With Enhanced Parental Control

Learn About ProtectIQ

Connecting Wired Devices To Your System

Your Guide to People, Places & Things

How To Set Up Your Mesh Wired GigaSpire

Add Filters To Enhanced Parental Controls

Notifications For Enhanced Parental Control

Set Up Priorities In ExperienceIQ